SMS Text Messaging Privacy Policy

Effective Date: 2025-06-01
Last Updated: 2025-06-01

Introduction

This SMS Privacy Policy explains how Prenlyn (“we,” “our,” or “us”) collects, uses, stores, and protects personal information in connection with our SMS text messaging service.

Information We Collect

When you opt-in to our SMS service, we collect:

Personal Information

  • Your mobile phone number
  • Your name (when provided)
  • Message content you send to us
  • Message history and timestamps
  • Opt-in and opt-out preferences

Technical Information

  • Mobile carrier information
  • Device information (when available)
  • Message delivery status
  • Date and time of messages

How We Collect Information

We collect information when you:

  • Voluntarily provide your phone number to opt-in to our SMS service
  • Send text messages to our business numbers
  • Interact with our employees via text messaging
  • Request customer support through SMS

How We Use Your Information

We use your personal information to:

  • Deliver text messages to you
  • Respond to your inquiries and requests
  • Provide customer support
  • Maintain and improve our messaging service
  • Comply with legal obligations
  • Ensure the security and integrity of our services

Information Sharing and Disclosure

Service Providers

We may share your information with:

  • Microsoft Teams – Our SMS platform provider
  • Mobile carriers – To deliver messages to your device
  • Technology vendors – Who assist in message delivery and system maintenance

Third-Party Restrictions

We do NOT share your SMS opt-in data or personal information with third parties for:

  • Marketing purposes
  • Promotional activities
  • Commercial advertising
  • Any purposes unrelated to providing our SMS service

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to:

  • Protect our rights, privacy, safety, or property
  • Protect the rights and safety of our users
  • Prevent fraud or security threats
  • Comply with legal obligations

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against:

  • Unauthorized access
  • Accidental loss or destruction
  • Alteration or disclosure
  • Other forms of unlawful processing

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your SMS data:

  • For as long as you remain opted-in to our messaging service
  • As needed to provide customer support
  • As required by applicable laws and regulations
  • To resolve disputes or enforce our agreements

You may request deletion of your data by opting out of our SMS service.

Your Rights and Choices

Opt-Out Rights

You can stop receiving text messages at any time by:

  • Replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any message

Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)

To exercise these rights, contact us at office@prenlyn.com.

Age Restrictions

Our SMS service is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will post the updated policy on our website
  • We will update the “Last Updated” date
  • For material changes, we may notify you via SMS or other means

Your continued use of our SMS service after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact us:

[YOUR COMPANY NAME]
Email: office@prenlyn.com
Phone: (215) 279-1474
Address: 482 Norristown Rd, Ste 111, Blue Bell PA 19422
Website: prenlyn.com

Additional Privacy Information

This SMS Privacy Policy supplements our main Privacy Policy found at [LINK TO MAIN PRIVACY POLICY]. In case of conflicts between the two policies, this SMS Privacy Policy governs for SMS-related matters.

Last updated: 2025-06-01

Introduction